Last updated: 2 March 2026
These Terms of Service ("Terms") govern your use of the website complizoom.com ("Website") and the purchase of regulatory compliance document packages and advisory services ("Services") provided by Pi Zeta Ltd, a company registered in England & Wales (Company No. 10132555), trading as Complizoom.
By using this Website or purchasing any Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or purchase Services.
Complizoom provides submission-ready regulatory authorisation document packages for financial services firms seeking licensing across UK and EU jurisdictions. Our Services include, but are not limited to, the preparation of:
Complizoom is a regulatory compliance consultancy. We are not a law firm and do not provide legal advice. The documents and guidance we provide are based on our understanding of the applicable regulatory requirements and are designed to assist you in preparing your authorisation application. They do not constitute legal advice.
While our documents are prepared to be submission-ready and to meet the requirements of the relevant regulatory authority, we do not and cannot guarantee that any regulatory application will be approved. Approval decisions are made solely by the relevant regulator (e.g. FCA, CySEC, MFSA, Central Bank of Cyprus) and are subject to their assessment criteria, which may change.
We strongly recommend that all documents are reviewed by qualified legal and compliance advisers before submission to any regulatory authority. You are solely responsible for the accuracy of the information you provide to us, and for the final review and submission of any application materials.
By submitting a quote request through our Website or agreeing to proceed following a consultation, you are expressing interest in our Services. An engagement is formed when we confirm acceptance of your instruction and you make payment (or agree to payment terms) for the relevant Service package.
We reserve the right to decline any engagement at our sole discretion.
Estimated delivery timescales are provided as a guide and are not guaranteed. Delivery times depend on the complexity of the engagement, the responsiveness of the client in providing required information, and the specific regulatory requirements involved.
We will use reasonable endeavours to deliver within the estimated timeframe and will communicate proactively if delays are anticipated.
To enable us to deliver the Services, you agree to:
Delays caused by your failure to meet these obligations may result in extended delivery timescales and, where applicable, additional charges.
Each Service package includes a specified number of revision rounds as detailed in the relevant product description. Additional revisions beyond the included rounds may be subject to additional charges, which will be communicated and agreed in advance.
All templates, methodologies, frameworks, processes, and know-how used in the preparation of deliverables remain the intellectual property of Pi Zeta Ltd. You may not reproduce, distribute, or resell our templates or methodologies.
Upon full payment, you receive a non-exclusive licence to use the deliverables prepared for you for their intended purpose — namely, regulatory authorisation applications and ongoing compliance for the specific entity and jurisdiction for which they were prepared. This licence does not extend to use by other entities, for other jurisdictions, or for resale.
You retain ownership of all information and data you provide to us. We will handle your information in accordance with our Privacy Policy.
We treat all client information as confidential and will not disclose it to third parties except where necessary to deliver the Services (e.g. to our authorised sub-contractors), where required by law, or with your prior written consent.
This obligation of confidentiality survives termination of our engagement.
You agree to indemnify and hold harmless Pi Zeta Ltd, its directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the deliverables, or any inaccurate information provided by you.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet or telecommunications failures, or power outages.
The Website may contain links to third-party websites or services (such as Calendly for scheduling and Stripe for payment processing). We are not responsible for the content, privacy practices, or availability of these third-party services. Your use of such services is subject to their own terms and conditions.
We may update these Terms from time to time. The "last updated" date at the top of this page indicates when the Terms were most recently revised. Continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any specific engagement letter or proposal issued for your project, constitute the entire agreement between you and Pi Zeta Ltd in relation to the Services.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
Pi Zeta Ltd (trading as Complizoom)
2nd Floor, 10-12 Bourlet Close, London, W1W 7BR
Email: info@complizoom.com